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Frequently Asked Questions

How long does it take for my water cooler to be delivered?

U Drink provides fast, free delivery to all its customers and we will usually have your choice of water cooler with you within 24 hours of your order being placed. If this is not possible, we will be in contact to advise you of the alternative delivery time and the reason for this delay.

How often will the bottled water for my water dispenser be delivered?

The bottled water we supply is usually delivered once a month, but this can be altered if required to suit your office or other workplace. For example, smaller offices may only need a bi-monthly delivery whereas larger offices may need fortnightly deliveries to keep well stocked.

What happens if we run out of water?

Don't panic! If you do happen to run out of water unexpectedly, we operate a next day delivery service to restock your workplace and ensure that you maintain an operational water cooler. Due to our excellent delivery service however, this is unlikely to happen.

Do I have to repeatedly order my bottled water?

Not at all. As long as you are happy with your delivery schedule and the amount of water being delivered, there is no need to repeatedly request orders from us. We will happily amend your delivery schedule if you are struggling with too much or too little water at the end of each month.

What is the minimum amount of water that our office needs to order?

This is difficult to say, as all workplaces vary across the country and throughout the year. Ideally, we will need to assess the size of your office and workforce to make a recommendation, but if you need further information, please contact us.

Does my water cooler need to be serviced and if so, what should I do?

Yes, in order to maintain a constant flow of fresh and clean water, your cooler should be serviced at least once a month. To help with this, we offer a sanitation service with every water cooler package to ensure you are receiving the highest quality water from your cooler.

What should we do with our empty bottles?

U Drink delivery drivers will collect any empty bottles from you when we deliver new ones, so please just keep them safe and we will be happy to take them at the next delivery. The water bottles can often be cleaned, sterilised and used again in the future.

Does U Drink work with any charities?

As one of the UK’s leading water and coffee suppliers, we are proud to be able to offer support to our chosen charity for this year, the Variety Club. Please visit their website for more information on the wonderful work this children's charity is doing - www.varietyclub.org.uk 

Why should I choose a water cooler for my workplace?

There are numerous reasons why you should be drinking plenty of water every day. Water helps to maintain the balance of body fluids, control calorie intake, build muscle tone, give clearer skin and allows your kidneys to function. Most importantly in the workplace, it can improve your mood and productivity.

What water cooler should I choose?

That is completely up to you! All our water coolers will have certain features and benefits, so we are confident that you can find something suitable within our product range. If you do need further assistence however, please contact us for an informal discussion around which water cooler is most suitable for your needs.

What are the differences between the products you offer?

Bottled water coolers require access to a plug socket but do not need to be plumbed in to a mains water supply, making them easy to install. Mains fed water coolers supply an unlimited amount of water, meaning no waiting around for bottles to be delivered and no need to store refill bottles. We would be delighted to supply you with either of these products.

Are water coolers difficult to install?

Not at all, our trained water installation experts can have a bottled water cooler up and running in minutes. A mains fed water cooler is slightly different as it has to be connected to a water main which does require some plumbing, but this shouldn't take long to complete.

What sort of deals do you have on water coolers?

Please see our 'Packages' page to see all our current deals on water coolers. If you require further information, please contact us.

Where do you deliver?

We are primarily based in Bournemouth on the South coast and have been covering local areas including Dorset, Hampshire, Wiltshire and Surrey, but good news - we are expanding our business range and we can now deliver nationwide! Contact us for more information and check we can deliver to you.

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